BSOD after I pick a server

[Doktr_Strangelove]

So I think I've caught a few posts here and there but I haven't found a solution yet. I didn't have any problem getting the updates and it was only after it was all done that I experienced a problem when trying to get to the opening splash screen after I picked a server. I didn't get an error at all but a complete computer restart. I trolled the knowledge base and tried changing a few things in the UserPreferences.ini file, installing .NetFrameworks etc and nothing. Some have talked about changing some line in the ini file to force it to use dx9 but i don't have that line and i don't have dx10 installed that I know of (I ran a dxdiag to check since I did download and potentially installed dx10... apparently not). I tried checking for any other MS updates, I don't have anything else running other than a couple web browsers... what am I missing? Do I have to try and do a system restore at the last point?

[Doktr_Strangelove]

So I think I've caught a few posts here and there but I haven't found a solution yet. I didn't have any problem getting the updates and it was only after it was all done that I experienced a problem when trying to get to the opening splash screen after I picked a server. I didn't get an error at all but a complete computer restart. I trolled the knowledge base and tried changing a few things in the UserPreferences.ini file, installing .NetFrameworks etc and nothing. Some have talked about changing some line in the ini file to force it to use dx9 but i don't have that line and i don't have dx10 installed that I know of (I ran a dxdiag to check since I did download and potentially installed dx10... apparently not). I tried checking for any other MS updates, I don't have anything else running other than a couple web browsers... what am I missing? Do I have to try and do a system restore at the last point?

UPDATE: Ok so I'm back in game and apparently Turbine added features to both video and audio so even though I had the latest video card updates it appears my audio drivers needed an upgrade! So... update your drivers!

Thanks to the Turbine people Joespeh and Paul for the real time chat help and whoever it was that e-mailed me back with my questions!

[shane1122]

Thanks to the Turbine people Joespeh and Paul for the real time chat help and whoever it was that e-mailed me back with my questions!

Doktr,
How do you get this kind of help? I have been posting a similar problem for two days here without so much as a single reply from a Turbine employee?
-Shane

[Elaril]

http://support.turbine.com


The official Turbine "support" page. It's not very good, nor is it very complete...but it's something.

[Doktr_Strangelove]

Doktr,
How do you get this kind of help? I have been posting a similar problem for two days here without so much as a single reply from a Turbine employee?
-Shane

I went to that link that Elaril posted, and there are a couple ways to send in stuff. The very first e-mail I sent I got no response but was probably after hours and of course that first night I posted this thread it was after hours for chat so the next day (lucky for me it was during the afternoon so maybe not quite so busy) I was able to activate a chat session once with Jo then with Paul but I also sent a very specific email before I activated a chat session with Paul and as it turns out someone emailed me back in that 5 min wait for a person to be availible for chat. It took me a day to figure it out but I've played this game long enough that I'm not gonna sweat a day esp since it seems a bunch of people were having problems similar to mine. They're not gonna alienate a **** load of people.

[Madhatternynja2007]

Everytime I have a problem that I can't figure out myself or can't seem to find the answer to on the forums or in the Knowledge Base I go to the website E posted. So far so good.