An important announcement regarding premium services.

[operation1]

Hi everyone,

As of Friday October 24th at 5pm(EST) Turbine will be temporarily suspending premium services for AC, DDO, and LOTRO. Any request received before Friday at 5pm will be processed, so if you have been wanting to transfer servers or have a character renamed please place your request before Friday the 24th at 5pm. You can find the request form at the link below.

http://turbine.fuzeqna.com/turbinesupport/consumer/kbdetail_qaonly.asp?kbid=132&ao=t

Thanks!

[cdbd3rd]

So..... How long is "temporarily"?

[Pwesiela]

So..... How long is "temporarily"?

Who knows.

I didn't even find out about this until the deadline had already passed.:(

And I wanted to bring a monk over to Thelanis from Sarlona...

[operation1]

The services should be available again in late November.

[Harncw]

is that when the plat selling service goes live?


I know... so solly couldnt resist!

[cdbd3rd]

The services should be available again in late November.


K, kewl. Thnx Op1.

[Hobgoblin]

just looking for an update if possible on when i can transfer characters again

[Gluegun]

Please post a reply when premium services will be available.

[Dexxaan]

If it´s anything like the arrival of Mods.....party on Wayne.

[Zenix_Leviticus]

I think it is extremely funny/frustrating that I see this post right after I put a request
in to move 3 characters.......


You would think that the premium services website would have stopped me from
making the order.

I used the 'Premium Services' link from the main ddo.com page and it took me straight
there for a character transfer.

Please let us know when this is back up and working.



P.S.

Just remember not to bill my credit card if you don't move the characters.

[Pwesiela]

I think it is extremely funny/frustrating that I see this post right after I put a request
in to move 3 characters.......

Just wait. You'll get an email saying they couldn't do it because premium services is down, and at the bottom of the email will be a little notice saying "come see what you can do with premium services!"

Wait, didn't your email just say they were down?

[Fixx]

Just wait. You'll get an email saying they couldn't do it because premium services is down, and at the bottom of the email will be a little notice saying "come see what you can do with premium services!"

Wait, didn't your email just say they were down?

Exactly what happened to me, LOL !!

[Maxou69]

****, I've just did all my clean up before transfer and now that toon is so full, I can't quest with him and then I saw the forum...

My opinion... why?

Server merge? It's the only theory I have, I didnt like to move a 32pt build to another server to create new 32pt and then merge and not being able to create toon anymore like now

[Pwesiela]

****, I've just did all my clean up before transfer and now that toon is so full, I can't quest with him and then I saw the forum...

My opinion... why?

Server merge? It's the only theory I have, I didnt like to move a 32pt build to another server to create new 32pt and then merge and not being able to create toon anymore like now

It's not just DDO Max, it's all of Turbine's properties, including LOTRO. Who knows why...

[Hobgoblin]

SO...... how bout now can we tranfer now? Please all im asking for is a date

[operation1]

Unfortunately we do not have a specific date at this time, as stated previously they should be available again in late November.

[Pwesiela]

Unfortunately we do not have a specific date at this time, as stated previously they should be available again in late November.

OK, so, why? Everyone busy with something "vast" and "mysterious"?

[Maxou69]

Yeah I know it concern Lotro too but it still smell server merge. I loose my french guild on Thelanis since Warhammer Online is out, maybe Lotro suffer too...

Speculating yes but it's what happens when there is no info

[Hylander70]

Yes it's not very funny for the guy or girl that pay to play DDO and he can't play because he order to move all character in another server. Before I did the request I had 9 characters, I full 6 characters and I delete 3 to transfer 6 on 9. My wife did the same thing, NOW not her and not me can't play because all our characters are very very very full.

In the other server we can't create toon with 32 pts or Drow because we don't have enough favors.

24th october, now is 17 november 3 week later what are you doing DDO??? What is the problem??? And you don't have a date for the service to come back??? STOP We pay for service and we want answer!!! What should we do??? Empty our character in a mule to get a chance to play while we wait and restart the process when we can switch server???

Mario alias
Arknam, Mokhtar, Zacktar, Zacktarock, Zaack and Zargott, Samerick (dead), Arabask (dead) and Barrr (dead) on Khyber

The players that can't play with fun

[Ombeline]

Are we gonna get a warning before our charaters are move? I'm all full with all my toon because I erase 3 of them to move less toon and pay less so now I can't play. If a create a mule to be able to play while I wait and then you guys move me and my mule stays behind with all my things I'm all f... up. I don't want to lose my stuff.

And by the way why didn't you block the page instead of making us go through the process and tell us after that we can't make a transfer??

It is very annoying and things like that made 3 of my friends quit DDO.

So how long to I have to wait before I can play again???

[EddieB_TBC]

Unfortunately we do not have a specific date at this time, as stated previously they should be available again in late November.
Do we think late November might happen before the US holiday weekend by any chance?

[Maxou69]

Late november???

I think late was last week

[Ombeline]

We are in the last week of november I think that's late enough.

[Hobgoblin]

so with what 5 days left in the month whats the new deadline?

[cdbd3rd]

so with what 5 days left in the month whats the new deadline?


Closer to 4, then with a weekend and a holiday...

It's the 28th or nothing.



I'm betting on "late November" as referring to November being deceased. (What most folks would call 'December'.) :p


I must admit I too am piqued by the curiosity bug, and wonder what the inside scoop is. http://home.att.net/~cdbd3rd/wellumm.gif

[SDM]

Hello Everyone,

There is a good chance that we will be able to bring Premium Services back online early next week. We will post a final update once we bring the entry forms back.

Once again, we do apologize about the delay on this.

~SDM

[Maxou69]

No problem, I just had the 12 toon slot bug and created 2 new 32pt, so your delay just saved me 25$ :)

[cdbd3rd]

I'm betting on "late November" as referring to November being deceased. (What most folks would call 'December'.) :p

I must admit I too am piqued by the curiosity bug, and wonder what the inside scoop is. http://home.att.net/~cdbd3rd/wellumm.gif


Hello Everyone,

There is a good chance that we will be able to bring Premium Services back online early next week. We will post a final update once we bring the entry forms back.

Once again, we do apologize about the delay on this.

~SDM


WOO-HOO!!! I won! I won! I.... :eek: :o :( *sigh*


Would be really really really cool if the downtime was to make /Changesurname possible. SDM? Any crumbs?

:p

[Hobgoblin]

alright i admit it i was getting peeved about this, but now i just have to say thank you thank you thank you thank you!!!

[Ombeline]

So can we hope to see it fix after the downtime on monday???

*a girl can dream can she??*

[EddieB_TBC]

No such luck of course. I re-submitted for a toon transfer this morning (Dec 1, i.e. beyond late Nov) and got the form letter e-mail.

Soooon...

[cdbd3rd]

No such luck of course. I re-submitted for a toon transfer this morning (Dec 1, i.e. beyond late Nov) and got the form letter e-mail.

Soooon...


There's still a day or two of "early next week" left yet. And don't forget the "chance" SDM put in front of that. ;)

[Disavowed]

Can we at least get a time frame or a difinative we have co clue when it will be back online.

[woodrick]

well there is now 2 hours until middle of the week so yeah early next week is almost up :)
a definate date would be great as myself and a couple of friends are all looking to transfer together

[Pwesiela]

Hello Everyone,

There is a good chance that we will be able to bring Premium Services back online early next week. We will post a final update once we bring the entry forms back.

Once again, we do apologize about the delay on this.

~SDM

At this point, I'm guessing somebody rolled a 1, cause the "good chance" has probably passed by this point.

How often do you guys get saving rolls on this?

[operation1]

We are happy to announce premium services have been turned back on. Please keep in mind there is a one to two business day turnaround for all premium services, this may be longer with the initial rush of the service being reinstated. Thank you very much for your patience.

[Pwesiela]

We are happy to announce premium services have been turned back on. Please keep in mind there is a one to two business day turnaround for all premium services, this may be longer with the initial rush of the service being reinstated. Thank you very much for your patience.

Hallelujah for that 20!

[cdbd3rd]

We are happy to announce premium services have been turned back on. Please keep in mind there is a one to two business day turnaround for all premium services, this may be longer with the initial rush of the service being reinstated. Thank you very much for your patience.



Made it by, that much. :p