Just gettin back into Game, gettin error on tryin to Launch....

[Famadar]

i am gettin this error when trying to launch dnd online, would greatly appreciate any help on solving this so i can get back to playing

Common Language Runtime Debugging Services
process id thread id


thanks

[Turbinus]

Greetings Famadar,

This is actually an issue here on our end. Our network operations team has identified the root of today's issues and is currently working with our vendors to update all affected hardware. The current estimate for completing the update is 7:00PM Eastern (this is subject to change). We're working as quickly as possible to get you back into our games. Please accept our apologies for the inconvenience!

[Famadar]

i am not sure if it is on your end, here is what is says fully when i try to launch,i getthis pop up

TurbineLauncher.exe-Common Language Runtime Debugging Services

Application has generated an exception that could not be handled

Process id=(number here varies everytime i try to launch), Thread id=(number here varies everytime i try to launch)

Click OK to terminate the application
Click CANCEL to debug the application

let me know please
thanks

[Turbinus]

Try to get in now Famadar and let us know if you any issues.

[Famadar]

still having same problem, same error pops up when i try to launch game, would appreciate some help to get it going so i can play

thanks

[Mouadieb]

I can sometimes get to the screen that lets me put in my password then it will either fail and say communication error or eventually it lets me see the intro video then when I get to the screen that shows the dragon and the usual loading message I get an error and it crashes to desktop.

[Famadar]

i cant even get game going to get to that screen

Famadar

[Famadar]

so any help from tech support? please, i did pay for subscription and would greatly appreciate any assistance/help

thanks

[Altumus]

Have you tried "repairing" your installation or "reinstalling" the game?

[Famadar]

tried repairing installation and got this pop up errror

c:/Program Files/Turbine/Dungeons & Dragons Online-Stormreach/TurbineLauncher.exe

An error occurred while tryin to replace the existing file:
Delete Failed; code 5
Access is denied

Abort Ignore Retry

hopewe can figure this out as i want to play again

thanks

[Altumus]

Either the file is protected (by an antivirus or your os security settings) or it is corrupt. Did you check your security software? Did you try manually deleting it?

[Famadar]

thank you for response, i did successfully repair it, still gettin same orginal error pop up, what do i need to do if it is corrupted?

thanks

[Altumus]

If repairing the game did not help - try uninstalling and reinstalling - but....

Before that try just installing the launcher:

1) Open your Internet browser and navigate to:

http://download.turbine.com/ddo/ddolauncher_1358_en.exe

2) Answer "Save" when prompted by the browser, and save dndlauncher_1358.exe to your DDO installation folder.

e.g. C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach

3) Open Windows Explorer and navigate to your DDO installation folder.

4) Execute dndlauncher_1358.exe by double-clicking on it.

4) Answer "Yes to All" when prompted whether to overwrite the existing files or not.

5) Delete the Dungeons and Dragons Folder located in the My Documents folder to erase old configuration settings.

6) Open the Launcher and you should be able to log in and patch the game correctly.

[Famadar]

no luck there on doing that, at my whits end on this game, about ready to deactivate my account i just activated

[Altumus]

If you are still getting this error:

An error occurred while tryin to replace the existing file:
Delete Failed; code 5
Access is denied

Or any "access denied error" try a clean boot and installing/playing.

You may experience a temporary loss of some services functionality when you follow these steps. When you restore the settings, the functionality will be restored. However, the original error message or behavior may return.

1. Click Start, type msconfig in the Start Search box, and then press ENTER. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue
2. On the General tab, click Selective Startup
3. Under Selective Startup, click to clear the Load Startup Items check box
4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All
5. Click OK, and then click Restart

Once this is done please launch the game and try playing.

[Famadar]

thanks for reply, no luck , any other suggestions?

[Altumus]

Can you please post the exact error message, thanks.

[Famadar]

here it is

TurbineLauncher.exe-Common Language Runtime Debugging Services

Application has generated an exception that could not be handled.

Process id=0x60c(1548), Thread id=ox4f4(1268)

Click OK to terminate the application
Click CANCEL to debug the application

[Famadar]

so any help on this?

[Turbinus]

Try to uninstall/reinstall the .Net 1.1 framework. First remove it using the add/remove programs control panel.

You can download .Net 1.1 from here:
http://www.microsoft.com/downloads/details.aspx?FamilyID=262d25e3-f589-4842-8157-034d1e7cf3a3&displaylang=en

Then click this link to download the Service Pack to the current .NET installation.

.Net 1.1 Service Pack
http://www.microsoft.com/downloads/details.aspx?familyid=A8F5654F-088E-40B2-BBDB-A83353618B38&displaylang=en

[Recovery]

Is this Vista or XP?

Make sure .net 1.1 is correctly installed as Turbinus suggested. Also make sure your directX 9.0c is also installed correctly.

Update any video or audio drivers you can.

If this is vista, Go to Control Panel, User settings, Uncheck UAC (User access control) and then reboot

Hope that helps

[Famadar]

WOOT that did the trick, thank you all so much, u all are great

thanks

[Turbinus]

Great to hear, have fun!