Ive seen alot..but this is a first

[Jaysun]

I've been around awhile in the MMO lifesytle. Played for over 12 years and have played over 30 MMO's but I have to say today seeing the old news from December of 2007 on the update patcher is a first for me. As minor as that is and has no effect over the actualy gameplay I must say that it really does show there is a lack of attention to detail within the ranks of Turbine and one massive failure in senior leadership. You dev's have some amazing ideas and do alot of hard work to introduce them to the game but somehwere in the process you guys let little mistakes just makes your hard work leave a bad impression on us players. The necro raid while unplayable was an amazing idea. Letting the entire raid complete different task at the sametime was a first in MMO for me. I've been in many raids where we had to split into teams to accomplish stuff but never one with such a problem solving approach to it. The titan raid was on a large scale a huge success and felt epic when fighting him. *he was huge* but it took many many patches to fix him correctly.

I know making a MMO is not an easy thing but you Turbine have been in this business awhile and alot of these mistakes I would expect from a new company but not a veteran company like yourselves. Every patch seems to have a few game breaking issues with them. If you just had a little more attention to detail or some kinda checkpoint system in place where more then 1 person is checking there own work you would save alot of heartache and a heck of alot of backlash via forums or people canceling thier memberships in general. It's a fine line to get out enough content out there to keep people happy and to not do it to fast so that the content that is coming out isn't broken..but currently you guys do not know how to find that happy meduim yet and it really shows. I for one would be happy with you guys slowing down to make sure you get it right then trying to play new mods you introduce with a high rate of critical gameplay/bug errors. You guys need to fine some personel who aren't only good at fixing things as they happen..but also good at forseeing stuff that can happen and take preventive measures to safeguard against it.

Once again thou..I know the issue about the December 2007 festival news update being show today on May 1st 2008 isn't a huge issue at all..it does show that you guys are seriously flawed in content safeguarding as well as serious leadership issuesand I really do hope you one day get it right.

Long time DDO player.

[Impaqt]

Oh My...

You've rendered me Speachless.....


:eek:

I hope thy fix the News for ya....

[apious1]

Wow, I like to complain because it is fun sometimes...but really? seriously?

[Wrigley]

Prozac?

[Jaysun]

I glad to see no one sees the big picture. Guess niether one of you have ever run your own business and would know that little petty mistakes could cost your company large amounts of money. let me break it down for you. Say Wal-Mart runs an add that a 42 inch LDC TV is on sale for 299$ instead of 1299$. Nice Costly mistake there in my opinion. Wal-Mart would by law be forced to sell the TV at that price. I bet the person who made the small mistake of making a typo would no longer be with a job. Becuase Wal-mart holds people accountable. Thats why they are a super success. But Wal-Mart doesn't make minor mistakes like that becuase they have guidelines in place to make sure it doesn't happen. Its obvious that Turbine doesn't.

Sorry you guys think its petty to bring something like this up..but the fact remains that I bet that person who made the simple news mistake today also made other minor or big mistakes in other updates in this game. I also bet he still has his job and probably feels he won't ever lose it so never strives to be perfect as best as he can.

If more people complained about the petty mistakes then maybe they wouldnt happen anymore.

Former Mayor Giuliani of new york city is a great example. He wanted to cut crime down in the city and instead of trying to catch big criminals all the time he went after first time criminals hard. He said that all big criminals were once small time criminals and if you catch the small ones before they become big..then all of crime will be reduced. Hence why he cut crime by 40 percent during his reign as Mayor.

Sorry some nearsighted people just don't understand that. I do hope that someone at Turbine that understands basic leadership principals reads this and makes some changes.

[Sobriquet]

I've been around awhile in the MMO lifesytle. Played for over 12 years and have played over 30 MMO's but I have to say today seeing the old news from December of 2007 on the update patcher is a first for me. As minor as that is and has no effect over the actualy gameplay I must say that it really does show there is a lack of attention to detail within the ranks of Turbine and one massive failure in senior leadership. You dev's have some amazing ideas and do alot of hard work to introduce them to the game but somehwere in the process you guys let little mistakes just makes your hard work leave a bad impression on us players. The necro raid while unplayable was an amazing idea. Letting the entire raid complete different task at the sametime was a first in MMO for me. I've been in many raids where we had to split into teams to accomplish stuff but never one with such a problem solving approach to it. The titan raid was on a large scale a huge success and felt epic when fighting him. *he was huge* but it took many many patches to fix him correctly.

I know making a MMO is not an easy thing but you Turbine have been in this business awhile and alot of these mistakes I would expect from a new company but not a veteran company like yourselves. Every patch seems to have a few game breaking issues with them. If you just had a little more attention to detail or some kinda checkpoint system in place where more then 1 person is checking there own work you would save alot of heartache and a heck of alot of backlash via forums or people canceling thier memberships in general. It's a fine line to get out enough content out there to keep people happy and to not do it to fast so that the content that is coming out isn't broken..but currently you guys do not know how to find that happy meduim yet and it really shows. I for one would be happy with you guys slowing down to make sure you get it right then trying to play new mods you introduce with a high rate of critical gameplay/bug errors. You guys need to fine some personel who aren't only good at fixing things as they happen..but also good at forseeing stuff that can happen and take preventive measures to safeguard against it.

Once again thou..I know the issue about the December 2007 festival news update being show today on May 1st 2008 isn't a huge issue at all..it does show that you guys are seriously flawed in content safeguarding as well as serious leadership issuesand I really do hope you one day get it right.

Long time DDO player.

Epic rant.

[Impaqt]

I glad to see no one sees the big picture. Guess niether one of you have ever run your own business and would know that little petty mistakes could cost your company large amounts of money. let me break it down for you. Say Wal-Mart runs an add that a 42 inch LDC TV is on sale for 299$ instead of 1299$. Nice Costly mistake there in my opinion. Wal-Mart would by law be forced to sell the TV at that price. I bet the person who made the small mistake of making a typo would no longer be with a job. Becuase Wal-mart holds people accountable. Thats why they are a super success. But Wal-Mart doesn't make minor mistakes like that becuase they have guidelines in place to make sure it doesn't happen. Its obvious that Turbine doesn't.


Actually, thats not true at all.... and yes, i have run several businesses. And Clients that want to nitpick minor thigns generally arent the type I want as customers.

[GlassCannon]

Actually, thats not true at all.... and yes, i have run several businesses. And Clients that want to nitpick minor thigns generally arent the type I want as customers.

Just got here. This statement is about as accurate as can be. I would show you the door Jay.

I wouldn't let my employees take the brunt of your obviously egocentric rant, and would encourage them to fine tune everything before implementing it... and force them to leave on time so they could sleep properly instead of having all-night coding sessions. More accurate and productive work comes out of a well rested mind than a burned out one across twice the time consumption. It also helps to leave yourself Sticky Notes.

I am also a huge fan of the 30 minute nap between 1pm and 4 pm. It boosts productivity by 60% for the rest of the day comparatively. Yes, it does work. I also like the Healthy Diet charts in the Breakroom. I have gotten a few complaints about them, but a lot of praise. Some of the more lethargic employees changed their diets and have never performed better.

[Hyldr]

I glad to see no one sees the big picture. Guess niether one of you have ever run your own business and would know that little petty mistakes could cost your company large amounts of money. let me break it down for you. Say Wal-Mart runs an add that a 42 inch LDC TV is on sale for 299$ instead of 1299$. Nice Costly mistake there in my opinion. Wal-Mart would by law be forced to sell the TV at that price. I bet the person who made the small mistake of making a typo would no longer be with a job. Becuase Wal-mart holds people accountable. Thats why they are a super success. But Wal-Mart doesn't make minor mistakes like that becuase they have guidelines in place to make sure it doesn't happen. Its obvious that Turbine doesn't.

Sorry you guys think its petty to bring something like this up..but the fact remains that I bet that person who made the simple news mistake today also made other minor or big mistakes in other updates in this game. I also bet he still has his job and probably feels he won't ever lose it so never strives to be perfect as best as he can.

If more people complained about the petty mistakes then maybe they wouldnt happen anymore.

Former Mayor Giuliani of new york city is a great example. He wanted to cut crime down in the city and instead of trying to catch big criminals all the time he went after first time criminals hard. He said that all big criminals were once small time criminals and if you catch the small ones before they become big..then all of crime will be reduced. Hence why he cut crime by 40 percent during his reign as Mayor.

Sorry some nearsighted people just don't understand that. I do hope that someone at Turbine that understands basic leadership principals reads this and makes some changes.

Speaking of typos....(see red words) Sry.. I couldn't resist. :D

[Teech]

Former Mayor Giuliani of new york city is a great example. He wanted to cut crime down in the city and instead of trying to catch big criminals all the time he went after first time criminals hard. He said that all big criminals were once small time criminals and if you catch the small ones before they become big..then all of crime will be reduced. Hence why he cut crime by 40 percent during his reign as Mayor.

There's this book called Freakanomics which gives a pretty good explanation of the 40% drop in crme during Giuliani's reign as mayor, and most of it has nothing to do with that policing method.

[Vyctor]

I glad to see no one sees the big picture. Guess niether one of you have ever run your own business and would know that little petty mistakes could cost your company large amounts of money. let me break it down for you. Say Wal-Mart runs an add that a 42 inch LDC TV is on sale for 299$ instead of 1299$. Nice Costly mistake there in my opinion. Wal-Mart would by law be forced to sell the TV at that price. I bet the person who made the small mistake of making a typo would no longer be with a job. Becuase Wal-mart holds people accountable. Thats why they are a super success. But Wal-Mart doesn't make minor mistakes like that becuase they have guidelines in place to make sure it doesn't happen. Its obvious that Turbine doesn't.


Actually if you check the ads, there is a disclaimer that allows Wal-Mart(or any other company) the right to correct any typos... they are not required to sell you the television at 299 because of a typo...

[Mhykke]

There's this book called Freakanomics which gives a pretty good explanation of the 40% drop in crme during Giuliani's reign as mayor, and most of it has nothing to do with that policing method.

Not to get into a whole thing here.....the book is a good read, and the author great and very smart......but there's a lot of criticisms of the book (particularly the one you mention), and I wouldn't really say anything is an "explanation" using freakonomics theories.

[Jondallar]

The most sucessful business and business people pay extraordinary attention to detail - this is a fact

[Yshkabibble]

I glad to see no one sees the big picture. Guess niether one of you have ever run your own business and would know that little petty mistakes could cost your company large amounts of money. let me break it down for you. Say Wal-Mart runs an add that a 42 inch LDC TV is on sale for 299$ instead of 1299$. Nice Costly mistake there in my opinion. Wal-Mart would by law be forced to sell the TV at that price. I bet the person who made the small mistake of making a typo would no longer be with a job. Becuase Wal-mart holds people accountable. Thats why they are a super success. But Wal-Mart doesn't make minor mistakes like that becuase they have guidelines in place to make sure it doesn't happen. Its obvious that Turbine doesn't.

Sorry you guys think its petty to bring something like this up..but the fact remains that I bet that person who made the simple news mistake today also made other minor or big mistakes in other updates in this game. I also bet he still has his job and probably feels he won't ever lose it so never strives to be perfect as best as he can.

If more people complained about the petty mistakes then maybe they wouldnt happen anymore.

Former Mayor Giuliani of new york city is a great example. He wanted to cut crime down in the city and instead of trying to catch big criminals all the time he went after first time criminals hard. He said that all big criminals were once small time criminals and if you catch the small ones before they become big..then all of crime will be reduced. Hence why he cut crime by 40 percent during his reign as Mayor.

Sorry some nearsighted people just don't understand that. I do hope that someone at Turbine that understands basic leadership principals reads this and makes some changes.

Well the point that you are trying to make regarding mistakes, is (as was pointed out early) actually a mistake as well. You sir are mistaken.

[Jaysun]

GlassCannon,

I never said that employees need to be burned at the stake and have to work 48 hour hours straight or even cut thier lunch time by 30 minutes. Nice way to just put words in my mouth. I said hold them accountable for thier actions. I too am a huge fan of giving praise when its due. I am also a huge fan of making sure the employees family life, money situation, and anything else personally that could interfer with his work performance is in good standings. I am a true believer that if you respect and like your boss you will work 110% percent to impress him by doing the right thing and taking pride in your work. If the boss is good he will make sure that the employee knows he appreciates the hard work. But when mistakes happen he should also make sure the employee knows he is disappointed with him. I don't know about you but when you lose the respect of someone you really want it from you work hard to get it back and keep it. I much rather have an employee who wants to come to work early and is not waiting for the clock to hit 5:00 pm so he can get home in a hurry. I want someone who not only wants to get paid but wants to make the company grow and profit as much as I do.

Also freakonomics has nothing to do with New York. He made harsh first time penalties for criminals and put more funding in the places it needed to be. Other countries have been doing it for awhille. Singapore for example. Treat people who steal an apple like a murderer and they will be to scared to ever actually become one.

Also yes it is true that there is fineprint that allows Wal-Mart to fix any typos in pricing as it is needed. But the reason that byline is in there is becuase at one time someone made out nicely due to someone elses error. I was only using it as a statement to get my point across, not in a way to show I know the complete law guidelines of a business juggernaut.

Look at other post I have ever written and not once have I ever bashed Turbine and I am not doing that now. I enjoy the game. I want to continue to enjoy the game. But constant flaws are happening all the time..and now more then ever. Patch is out. Patch breaks major gameplay experience like mobs not attacking. Mobs phasing out and never taking damage. New patch is to fix the gameplay issue. That patch creates a game changing lag issue. You can't tell me these issue couldn't be resolved prior to releasing the patch. The fact is for this game to stay around for a long period..we will need more people to subscribe. Currently the servers are pretty dead. 200 people on a night is not good numbers. When games that are 7-12 years old are beating DDO in subscription then there is a serious flaw. Especially when its using the name Dungeon and Dragons Online. The name itself should be able to push decent Sub numbers. It did at one point but something obviously pushed people away. I do not by anymeans want this game to compete with WoW in numbers but I also don't want it to be 3-4 months of horrible sales away from closing the servers.

My opinion is just that mine. There is obviously no way to post something negative on these forums without getting bashed unless it is something that everyone agrees on and is a major issue. I am posting my thoughts because I believe trying to fix it before it becomes a major issue that everyone is upset about is alot less costly then fixing it after it has done its damage. Repairing a bridge cost alot less then having to replace one that has fallen due to lack of maintence.

My 2 cents.

[Wizzly_Bear]

200 people on a night is not good numbers
not everyone who pays for an account is on at all times though.

also, i agree with your sentiments. the game is not run in the most professional way it could be and does suffer in some quality areas because of it. i do still enjoy it though so i usually just try to ignore them, but they do seem to happen much too often to have been done by a business at the top of its game.

[Borror0]

Say Wal-Mart runs an add that a 42 inch LDC TV is on sale for 299$ instead of 1299$. Nice Costly mistake there in my opinion. Wal-Mart would by law be forced to sell the TV at that price. I bet the person who made the small mistake of making a typo would no longer be with a job.

Never been to a shop and seen an errata? I did.
Trust me, every shop makes a mistake in an ad... they just correct it asap.

I can only speak for Canada, but here, if they mess up on the price in the shop they have a policy for those cases where I think they let the first one go, but you've got to pay the pthers at the right price or something. I also know they make a difference between above and under 10$... but my memeory is failing right now.


Thats why they are a super success. But Wal-Mart doesn't make minor mistakes like that becuase they have guidelines in place to make sure it doesn't happen. Its obvious that Turbine doesn't.

hehe, Wal-Mart's success has nothing to do with competent people.

If Wal-Mart make so much money, it's from their low price and the way they get is of a questionable morality. You see, in Quebec, they keep on advertising that they're investing millions in Quebecois products. And that's true. A baker from my town was contact my WAl-Mart as they were interested by his products. After a while, they both agreed on a price and quantity... and they signed for five year (if I remember right). The baker agreed to reduce his prices for them, for the huge quantity they were buying. The profit being in the quantity.

He had to borrow money to increase his production rate, so that he could make enough cakes for Wal-Mart. There was no problem there, he'd pay them back before the end of the contract and make great profits. After a year, Wal-Mart contact him and told him they had a price reduction policy and that he had to drop his prices, or they'd break the contract. For all the debts he had, he couldn't refuse. Now, he's barely gaining any money from his shop, less than before Wal-Mart.

They have guys specialsed in that. They calculate by how much they can ask a a supplier with him going bank rupt.


Sorry you guys think its petty to bring something like this up..but the fact remains that I bet that person who made the simple news mistake today also made other minor or big mistakes in other updates in this game. I also bet he still has his job and probably feels he won't ever lose it so never strives to be perfect as best as he can.

It's nearly impossible to be perfect. Complaining this way is riddiuclous.

Don't tell me you've never made a mistake in your job, ever. If so, I'l just reply a quote I love "Those who never make mistakes are those who do nothing." Every single human mistakes, and this is a very silly/minor one. You don't fire an employee for this, if this really bothers you... I feel sorry for you.

[Borror0]

I much rather have an employee who wants to come to work early and is not waiting for the clock to hit 5:00 pm so he can get home in a hurry. I want someone who not only wants to get paid but wants to make the company grow and profit as much as I do.

You get that from treating your employees kindly, not by firing them at the first mistake.


Treat people who steal an apple like a murderer and they will be to scared to ever actually become one.

This isn't true, at all.

For instance, the more restrictive a country is about alcool... the higher the alcoolism rate is. It's the same thing for about everything. Unite-States are the nuber one prison of the world, not a single country beats them to it. You even beat China to it! Both in number of prisoners and percentage!!

Treat someone who steal an apple the same way as a murderer, and he'll see no difference between the two.


New patch is to fix the gameplay issue. That patch creates a game changing lag issue. You can't tell me these issue couldn't be resolved prior to releasing the patch.

I think that, in informatic, there is always a domain of unknown. I refuse to believe Turbine is incompetent enough to not see obvious things sometimes. There must be a reason, and I'd love to hear it. But really, do you think they're stupid enough to tell themselves "Hey, let's not test it and make it live!:)"

Tolero even said it when the lag came out: "I popped on a moment ago but I'm not getting anything personally. This doesn't mean I don't believe you though ^^" They're seeing nothing on their end sometimes.


Especially when its using the name Dungeon and Dragons Online. The name itself should be able to push decent Sub numbers. It did at one point but something obviously pushed people away.

You know how I learnt about this game?

My roomate was about to reformat his PC and felt like downloading junk beofre that, since he wouldn't be frearing viruses. He fell on DDO's trial on his video card's website. Never heard of it, and it was out since... 9-10 months already. Oh, and the three of us are great RPG fans, both tabletop and video games.

The real problem of this game is its publicity.


Repairing a bridge cost alot less then having to replace one that has fallen due to lack of maintence.

True, but there is maintenance not worthy to be made too.

[DoctorWhofan]

Wow.

I made a mistake the other day. I didn't check to see that everything I scanned rang up. Fortunally, the customer came back and was honest about it. Bad news, I got told that I screwed up. I had actually scanned it too fast andthe computer could not keep up. I was told to watch that next time. It was a controlled item (alcohol)

According to the OP, I should have been fired for it. Thank god I work for humans and they understand that mistakes happen, mostly because they made the same themselves.

Punishing employees because they make human mistakes is wrong. Patience and understanding go along way toward productivity that threats and anger. This implys both the to the customers, managers, employees, and owner. I see that this is still not understood. That's okay. I'm patient.

[Hambo]

Prozac?

"It's nothing a little prozac and a polo mallet won't cure."

-Woody Allen, Manhattan murder mystery
:D

[Hambo]

Actually if you check the ads, there is a disclaimer that allows Wal-Mart(or any other company) the right to correct any typos... they are not required to sell you the television at 299 because of a typo...

All they need to do in California is post a sign stating that there was a typo, showing the old ad and the correction.

At my local Fry's Electronics, for example, each store has a prominent location where the week's newspaper ads are posted. Right next to that is a locked glass case (to prevent notification theft) containing any errata. The signs are usually posted BEFORE the sale starts, since advertisers generally get add copy to review prior to printing for just this purpose.

[totmacher]

you vote with your wallet, cause your mouth means nothing to Turbine

[query]

The POINT is mistakes are being made: some little, some big. Attention to detail is not being enforced, and an appearance to the playerbase is a lax attitude when it comes to messups during any updates or "fixes."


There is a policy where I am called the "Broken Window" policy. It states if you allow a building to keep broken windows or grafitti or what not, it suggests a lax attutite in that area and the state of that neighborhood criminally speaking is more likely to degrade. Make people fix the broken windows, make the taggers wash over the grafitti, etc. and the neighborhood has actually shown signs of improvement let alone not degrading more. Not a 100% guarantee, but it works. In Los Angeles no less.


This isn't about mass firings or slave coding. This is about making employees responsible for their work and PROOFREAD it themselves and by others and test compile something BEFORE it's released to us. This is about having those in QA following due dilligance and having potential solutions to "what if" situations, ESPECIALLY if they happened chronically before when X was implemented/updated/patched/hotfixed and so forth.


And finally, when something does go wrong, it's about admiting the mistake, staying active with your comsumers (not going or appearing to leave for a few days,) alerting the magagers in charge no matter WHAT the hour if it's ongoing and serious, and paging those sysadmins who are "on call."

Like any other business run properly.


Or at this point, any mistake just lends to the appearance (right or wrong, normally wrong) that "the company doesn't care."


I posted it before and will repost it again: the development/administration people who care here are greatly outskewed by those who do not actually do something about it promptly.


Again, if the company disagrees, please show me in action to prove me wrong. Illustrate acts of quick resolution did didn't come from prior messups in the first place. Show me a thread that was not closed, edited or redirected, that talked about and successfully resolved the issue with many a forum responded satisfied with the description and time of resolution.


Or if communication is difficult, and you need more people to do this (as well as administrate systems) by all means hire me or others to help you out. We're passionate about this game and are trying to help you in any way we can, but hate being shut out and felt ignored or unworthy a detailed response or investigation.


We'll help you if you let us. We'll volunteer if we need to. We'll even work to "put our money where our mouth is" so to speak.


So please, stay focused, fix errors as quickly as possible, communicate often and repeatedly, or ask for our help where you find yourself short.


I hope this post resolves something instead of simply getting ignored or bashed by fellow users. I really want this game to get better, and do not want to think about leaving. Honestly.

[Jondallar]

Wow.

I made a mistake the other day. I didn't check to see that everything I scanned rang up. Fortunally, the customer came back and was honest about it. Bad news, I got told that I screwed up. I had actually scanned it too fast andthe computer could not keep up. I was told to watch that next time. It was a controlled item (alcohol)

According to the OP, I should have been fired for it. Thank god I work for humans and they understand that mistakes happen, mostly because they made the same themselves.

Punishing employees because they make human mistakes is wrong. Patience and understanding go along way toward productivity that threats and anger. This implys both the to the customers, managers, employees, and owner. I see that this is still not understood. That's okay. I'm patient.


Actually according to the OP if everytime (which is almost Turbine's Track record on updates/hot fixes/patches/community events and direct conversation with the player base) you scan something you make the same type of mistake over and over again there should be reprecussions which ultimatly as a last resort end in termination.

[DoctorWhofan]

Actually according to the OP if everytime (which is almost Turbine's Track record on updates/hot fixes/patches/community events and direct conversation with the player base) you scan something you make the same type of mistake over and over again there should be reprecussions which ultimatly as a last resort end in termination.


Yes, yes, Turbine made mistakes, repeated mistakes, and rightly, should be accountable for that. But realise, we are discussing a COMPANY that employes and rotates people in and out of jobs. THey may have tried to fix the mistake, only to find the mistake again, but caused by something (or someone) else entirely.

In my case, it was the machine that caused the issue, and they knew it. The computer attached to the register has been acting up, and the manager was well aware of the fact. She brought me in to make sure I understood that and I make sure I get all the items before totalling up. But it could have been easily been me, for several good and bad reasons. By the sheer amount of items I ring up, I am sure I have made the same mistake again. Is it purposeful? No. But I try to make sure I am in account of everything and still have a fast courteious service to the customer, who is unaware of the issues behind the scene. Should I be fired for something this actually not my fault (computer issues resulting in a slow scanning) when I am doing everything in my power to prevent it from happening again, but it happens again? And should the customer know we are having issues with a computer?

I think people forget that there are PEOPLE behind the scenes in companies, average normal people who are not unlike the customer, who are probably working frantically to fix the problem(s) but sometime, when they fix the orginal problem, the same problem pops up! They to be working, and many times actually like their jobs and do not want to lose them. So they work and work, only to be told off by not their employers, but by their customers!! So they try to fix it in the way they think the customer wants it fixed, only to find out they were wrong.

Or sometimes, It is one customer screaming loudly, while the rest is satisfied.

Am I happy with Turbine? yes. Do I think they can do a better job than they are doing now? Yes. However, screaming at them isn't helping, and believe it or not, they actually do listen to us, even if they don't respond. Trust me, Comment Cards DO WORK! You just don't see the process.

Finally, I understood what the OP was saying, and I disagree. There are more things going behind the scenes than we can ever know. From Personilty clashes to bad management to great work ethic to equiptment issues. To "fire" a company or a person isn't our choice, unless every customer was upset about it. And I don't see it here.

[Jondallar]

Yes, yes, Turbine made mistakes, repeated mistakes, and rightly, should be accountable for that. But realise, we are discussing a COMPANY that employes and rotates people in and out of jobs. THey may have tried to fix the mistake, only to find the mistake again, but caused by something (or someone) else entirely.


This is the responcibility of whoever is in charge of rotating jobs. It may or may not be the person directly responcible for coding ect's fault, but it certainly is the person responcible for Quality Assurance's fault, especially whyen it is the same type of mistake happening over and over again.



In my case, it was the machine that caused the issue, and they knew it. The computer attached to the register has been acting up, and the manager was well aware of the fact. She brought me in to make sure I understood that and I make sure I get all the items before totalling up. But it could have been easily been me, for several good and bad reasons. By the sheer amount of items I ring up, I am sure I have made the same mistake again. Is it purposeful? No. But I try to make sure I am in account of everything and still have a fast courteious service to the customer, who is unaware of the issues behind the scene. Should I be fired for something this actually not my fault (computer issues resulting in a slow scanning) when I am doing everything in my power to prevent it from happening again, but it happens again? And should the customer know we are having issues with a computer?


In this situation you have been directed by your manager to be more careful because the equipment you are using is faulty. This is fine, you respond by being more careful, yet due to faulty equipment you will have another problem/mistake (not necessarily your fault because you have faulty tools). Now the fault lies in your manager for not providing properly functioning equipment for you to use. If the company you work for loses enough money due to employee error (usually accounted and provided for to some extent) or faulty equipment the manager will be called to account for not replacing the scanner or reporting the faulty scanner to someone more senior.

Also ( I'm not sure if you are a cashier or a shipper reciever or something else... but assuming you are a shipper receiver, my apologies if I am wrong:)) if customers continually get misshipped items they will bring it up to sales reps/customer service, which is another check and balance in Quality Assurance. If there is a problem with equipment/personel then the customer should be notified(i.e. employee in training tag, or please be patient we are having technical difficulties and service may be slower than normal). Once this is the case and the customer has been notified, it is then management at whatever level is appropriate to fix the problem, by fixing/replacing equipment or having more qualified staff take over. Other wise the customers will feel like their time is not respected, by not knowing why service is slowed or that the management is inept at dealing with problems.



I think people forget that there are PEOPLE behind the scenes in companies, average normal people who are not unlike the customer, who are probably working frantically to fix the problem(s) but sometime, when they fix the orginal problem, the same problem pops up! They to be working, and many times actually like their jobs and do not want to lose them. So they work and work, only to be told off by not their employers, but by their customers!! So they try to fix it in the way they think the customer wants it fixed, only to find out they were wrong.

Or sometimes, It is one customer screaming loudly, while the rest is satisfied.

It is not necessarily the fault of the employee's, usually repeated mistakes are the fault of management that is is either lazy, negligent, incompetent or unqualified. If the owner(s)/ share holders of a company are on top of things they notice and care.



Am I happy with Turbine? yes. Do I think they can do a better job than they are doing now? Yes. However, screaming at them isn't helping, and believe it or not, they actually do listen to us, even if they don't respond. Trust me, Comment Cards DO WORK! You just don't see the process.

No one is screaming at the dev's, the OP is simply submitting a digital comment card, not to the employee's but to management



Finally, I understood what the OP was saying, and I disagree. There are more things going behind the scenes than we can ever know. From Personilty clashes to bad management to great work ethic to equiptment issues. To "fire" a company or a person isn't our choice, unless every customer was upset about it. And I don't see it here.

If we as customers to not present our concerns and problems then the fault lies in us. Communication is key. Another business principle that is fact is over communication is always better than insufficient communication.

I really enjoy this game and think the dev's are brilliant and the people at Turbine have so much potential in this game, but it seems to me that they are always rushing (probably to try and please the customer base) and nothing ever comes out right or as intended. This maybe due to mismanagement or it may be because they do not have the staff/funding to do the job completely, correctly or efficiently. If the latter is the case it will be tough sailing in this game because the over worked staff at Turbine will inevitably be 1 step behind at every turn and the name of the game should be changed to "Dungeons and Dragons Online: S.N.A.F.U.

[Lyllie]

I can't even name 30 mmo's...