Trial Upgrade Help Needed

[gumdoc]

I played the 10-day trial and decided to upgrade my account. I paid the $14.99, got the new key and attached it to my account. I also chose the billing option I wanted.

When I go to my account management screen, it shows the account is now Active and shows next billing date as 4/8/08. So far so good. I also changed the nickname on the account. The fact that I can now post here seems to indicate that the account is active; I couldn't post when it was in Trial mode. I'm posting the screen contents below.

Well, when I try to launch the game, it shows the account still under the old name and shows status as Expired Trial. The Next button is greyed out (obviously) so I cannot get back into the game.

Any ideas what to try next? Can I use my existing client or do I need to download the 2.63 GB client that I got a link to when I paid the $14.99? I have the hires client which this download doesn't have so I'd hate to have to reinstall everything.

Thanks for any help.

Standard DDO [Edit Nickname] Active
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Subscription Plan
Trial/Guest Subscription
Next Billing Date: April 8, 2008
Next Billing Plan*: Special! US $59.94 Every 6 Months (33% Savings)
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Signup Date
February 26, 2008
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Game Version History
Stormreach™ Trial/Guest
Stormreach™ Standard

[Yeti]

Are you still having the issue? It likely just took some time to update your subscription information.

[gumdoc]

Thanks for the reply. It took about 5 hours but my account finally upgraded.