Yeti
10-22-2007, 10:28 AM
Hello all!
I thought I would take some time to explain the new section in the forums and to give you all an idea as to what questions can be answered here.
The Account Management Assistance section is a great place to ask questions about any policy or procedure having to do with your account (most likely things outside of the game, like payment methods, premium services, or "how do I use a game card?").
Most of the time, the best questions that can be answered here are general policy and procedure questions. We will be unable to assist with account specific questions, such as, "Why is there a $XX.XX charge on my account?" or "My bank statement says I paid you, but my account is expired!!". For these sort of questions we recommend you contact Account Management by clicking HERE (http://www.ddo.com/support/).
The reason that we ask you use those methods for those types of questions is because we will need account specific information in order to verify we are working with the correct account as well as obtain the information you are looking for. Since this information is attached to your account we want to help you keep it as secure as possible and do NOT want you to post it in these forums for the general public to see!
This tends to be a great place for people to get a quick question answered (often the community members will beat me to the answer, but I'll be around to verify!).
Keep in mind that you can also find a good amount of information in our Knowledge Base (http://www.ddo.com/support/).
We all look forward to the grilling questions I'm sure you will all have!
Thanks!
I thought I would take some time to explain the new section in the forums and to give you all an idea as to what questions can be answered here.
The Account Management Assistance section is a great place to ask questions about any policy or procedure having to do with your account (most likely things outside of the game, like payment methods, premium services, or "how do I use a game card?").
Most of the time, the best questions that can be answered here are general policy and procedure questions. We will be unable to assist with account specific questions, such as, "Why is there a $XX.XX charge on my account?" or "My bank statement says I paid you, but my account is expired!!". For these sort of questions we recommend you contact Account Management by clicking HERE (http://www.ddo.com/support/).
The reason that we ask you use those methods for those types of questions is because we will need account specific information in order to verify we are working with the correct account as well as obtain the information you are looking for. Since this information is attached to your account we want to help you keep it as secure as possible and do NOT want you to post it in these forums for the general public to see!
This tends to be a great place for people to get a quick question answered (often the community members will beat me to the answer, but I'll be around to verify!).
Keep in mind that you can also find a good amount of information in our Knowledge Base (http://www.ddo.com/support/).
We all look forward to the grilling questions I'm sure you will all have!
Thanks!